Epix IPTV — Frequently Asked Questions

Epix IPTV is a premium internet TV subscription that streams over 24,000 live channels plus a large on-demand library of movies and series. You get access to sports, news, kids, entertainment, and international content delivered through our branded CatchonTV app on Firestick, Android TV, and Android phones. Think of it as a modern replacement for cable, without contracts or hardware rentals.

Epix IPTV gives you far more channels than most cable packages, in better picture quality, for a fraction of the price. There are no installation fees, no equipment rentals, no two-year contracts, and no surprise charges on your bill. You pay a flat monthly or yearly rate and watch on the devices you already own.

The other thing cable can't really compete with is breadth. A typical cable plan locks you into one country's lineup and charges extra for premium tiers. With Epix IPTV you get US, UK, Canadian, Irish, and dozens of international markets in one subscription. If you move house or travel, the service moves with you — no transfer fees, no waiting for an engineer to show up between 8am and 6pm.

Yes, we offer a 24-hour free trial so you can test the service before paying. The trial includes full access to channels, sports, and the on-demand library so you can see exactly what you would be subscribing to. Sign up on our Free Trial page and we will email your credentials within minutes.

One trial per household, and we ask for a working email address so we can send the playlist details. You don't need a credit card to start. Use the 24 hours to stress-test the things that matter to you — your favourite sports channel, your local news, on-demand search, your living room Wi-Fi during prime time. If anything's off, tell us before you buy.

After checkout, you'll receive an email with your login credentials and a short setup guide for your device. Install the CatchonTV app on your Firestick or Android device, sign in with the credentials we sent, and you're streaming. Most customers are watching within ten minutes of payment.

If you're new to sideloading, the welcome email links straight to a walkthrough with screenshots — Firestick, Android TV box, and Android phone each get their own short version. You only do the install once. After that, the app remembers your login and goes straight to the channel list every time you open it. No re-entering codes, no re-pairing.

Activation emails land within five to fifteen minutes on average and always within one hour. Check your spam or promotions folder first if you don't see it in your inbox — Gmail and Outlook sometimes filter the welcome message because it contains login credentials, which their spam rules occasionally flag.

If it's still not showing after an hour, email help@catchontv1.email with the address you used at checkout and we'll resend manually. We also push activation codes over WhatsApp on request, which gets around any email deliverability issues for customers on unusual mail providers or corporate filters.

Both. By default, your Epix IPTV credentials arrive by email within about 30 minutes of checkout, sent from our support address. The email contains your username, password, M3U/Xtream URLs, and a link to the device setup guide. If you're using a strict corporate inbox or a provider known for aggressive spam filtering, the message can slip into spam, so check there before assuming it's lost.

For customers who'd rather get the code on WhatsApp — common in regions where mail deliverability is patchy — just leave your number at checkout or message support. We deliver the same credentials over WhatsApp, usually within minutes. It's the fastest route if you're sitting in front of your Firestick and want to start watching right away.

Plans start at a low monthly rate, with bigger savings on quarterly, six-month, and annual subscriptions. The yearly plan typically works out to less than the cost of a single cable channel. See our Pricing page for current rates and connection options.

Pricing is the same flat rate worldwide — we don't charge extra for international channels, sports, or 4K. The only variable is how many simultaneous connections you need. One household watching on the main TV is usually fine on a single connection. Families with multiple TVs running different shows at the same time should pick a 2 or 3-connection plan up front; upgrading later is fine too.

It's a deliberate choice. Auto-renew is great for big platforms with armies of billing staff, but for an IPTV service it creates more problems than it solves. Customers forget they signed up, get charged six months later, and feel ambushed. Or a card expires mid-subscription and the stream cuts out without warning. Prepay codes side-step both.

With Epix IPTV you pay for a fixed window — 1 month, 3 months, 12 months — and your service runs until that window closes. No mystery charges, no negative bank balances, and refund requests are simpler because we're not dealing with chargebacks against recurring billing. When you're ready to renew, you renew. If the service stops being useful, you walk away. That's the deal.

We accept major credit and debit cards, including Visa, Mastercard, and American Express. We also support several alternative payment options depending on your region — bank transfers in some markets, crypto for customers who prefer it, and Apple Pay or Google Pay on supported checkouts.

All payments are processed on a secure encrypted gateway and we never store your card details on our servers. Your statement shows a generic descriptor, not the brand name, which keeps things low-key on shared accounts. If a payment fails for any reason, the gateway tells you why in plain English — usually a 3D Secure prompt your bank wants you to confirm before the transaction completes.

Yes. If the service genuinely will not work for you and our support team cannot fix it, we offer refunds in line with our Refund Policy. We always recommend starting with the 24-hour free trial because it lets you test everything before paying. If you do hit a problem after purchase, contact help@catchontv1.email and we will work through it before any refund decision.

Epix IPTV carries over 24,000 live channels from the US, UK, Canada, Ireland, and major international markets. The lineup includes sports, news, entertainment, movies, kids, documentaries, and music channels. You can browse the full lineup on our Channels page.

Realistically nobody watches 24,000 channels — most subscribers settle on a personal rotation of 30 to 50. The breadth matters when you want a specific PPV event, a regional sports feed not carried locally, or news in a language your cable provider never bothered with. Use the favourites list and channel groups inside the app to hide the noise and keep your nightly viewing list short.

The Epix IPTV electronic programme guide covers a rolling 14-day window, so you can see what's airing right now, what's coming up tonight, and what's scheduled across the next two weeks. Each channel shows the current programme, the next one, and the time slots either side. Press right on the remote to jump forward, left to look back at what just aired.

You can search the guide by title, filter to a specific genre, and set reminders so the app pings you a few minutes before a match or show starts. Channel groups let you collapse the guide down to Sports, Movies, News, or your own custom favourites list — much easier than scrolling past hundreds of channels you never watch. The guide pulls fresh metadata several times a day, so reschedules and last-minute fixture changes show up automatically.

Yes. Epix IPTV carries the major sports leagues including the NFL, NBA, MLB, NHL, Premier League, La Liga, Champions League, Formula 1, and UFC pay-per-view events. Big games and PPVs are usually available in multiple feeds and resolutions, so if one stream lags you can switch to another.

For Sunday NFL, you'll find a dedicated channel group with every regional broadcast plus RedZone. UFC numbered cards run on the dedicated PPV channels without any extra purchase on the night. Champions League fixtures show up across UK, US, and continental European feeds — handy if your home commentary team isn't carrying the match you want to watch. Check the tonight's sports schedule page on event days to see exactly which channel a fixture is on.

Yes. Select channels and on-demand titles stream in 4K UHD where the source feed actually supports it, with the majority of channels available in Full HD 1080p. You'll need a 4K-capable device and at least 25 Mbps of stable internet to take advantage of 4K streams.

A note of honesty here: not every channel labelled "4K" elsewhere is genuinely 4K end-to-end. Some upstream feeds are upscaled 1080p. Epix IPTV only flags a channel as UHD when the source broadcast is actually 3840×2160. For sports specifically, look out for the dedicated 4K channels during the big tournaments — Premier League selected fixtures, UFC main events, and major Formula 1 races usually get a true UHD feed.

Yes. Your subscription includes a large on-demand video library with tens of thousands of movies and TV series, updated regularly with new releases. The library covers Hollywood blockbusters, international cinema, classic films, and complete TV box sets. There's no extra charge to access it.

New cinema releases tend to show up in the VOD library within a few weeks of theatrical run, and complete seasons of major TV shows are added shortly after they finish airing. You can search by title, browse by genre, or jump straight to a "recently added" row that surfaces what's new this week. Subtitles are available on most titles in English, Spanish, French, Arabic, and several other languages depending on the source.

Epix IPTV is built around the Android family. The branded CatchonTV app installs on Amazon Firestick, Fire TV, Android TV boxes like the Nvidia Shield, and Android phones and tablets. You can also use it on any TV by plugging in a Firestick — that is the most common setup our customers use. Full instructions are on our App and Setup page.

Not natively. Samsung Tizen and LG webOS Smart TVs run their own operating systems and the Epix IPTV app is Android-family only. The simplest fix is to plug a cheap Amazon Firestick into your TV's HDMI port and install our app on the Firestick. You keep the same TV and the experience is exactly the same as a native app.

Not yet. iOS is not supported at this time because the branded CatchonTV app is currently Android-only. If you are an iPhone or iPad household, the recommended setup is a Firestick or Android TV box on your main television, and Android phones or tablets for personal viewing. We will announce iOS support on our blog if and when it becomes available.

No. There is no native Roku or Apple TV app for Epix IPTV. Both platforms have closed app stores that don't allow our type of streaming app. If you currently use Roku or Apple TV, swap to an Amazon Firestick — they cost around 30 dollars and run our app natively.

The Firestick approach is also future-proof. If you ever change IPTV providers, the Firestick will still happily install whichever app the new provider supports. Roku and Apple TV both have far stricter sideloading rules, and Apple's tvOS is effectively a walled garden. We'd rather tell you the truth on day one than have you spend money trying to get the app onto a platform it won't ever run on.

Yes. The CatchonTV APK we ship is digitally signed and pulled from our own hosting, not a random third-party mirror, so what installs on your Firestick matches what we built. The Firestick's "Apps from Unknown Sources" warning that pops up the first time you enable sideloading is informational — Amazon shows it for any non-Appstore install, not because there's a specific security issue with our app.

If you'd rather verify yourself, the Downloader URL points at our domain, the APK hash is published in your welcome email, and the app only asks for permissions it actually needs (storage for the channel cache, network for streaming). No SMS access, no contacts, none of the suspicious stuff cheap free APKs ask for. Standard hygiene applies: only install Epix IPTV from links we send you directly, not from random forum posts copying our brand.

On Firestick or Android TV, install the free Downloader app from the Amazon Appstore or Google Play Store, then enter the code 387429. That will pull the latest CatchonTV APK straight to your device. Open it, install, and sign in with the credentials from your welcome email.

If Downloader asks you to enable installations from unknown sources before it can hand off the APK, that's normal — Firestick disables sideloading by default. Settings, My Fire TV, Developer Options, then toggle "Apps from Unknown Sources" on for Downloader specifically. Once the install finishes, you can turn the setting back off if you want; the app will still run.

Yes, a VPN works fine with Epix IPTV. Some customers run one out of habit, others use it to reach a regional channel pack from outside its home country. Performance-wise, pick a server geographically close to the channel you're watching — a UK server for Sky Sports, a US server for ESPN — and your buffer rate stays low.

One thing to know: a lot of regional broadcasters block known datacenter VPN IP ranges. The big-name VPNs (NordVPN, Surfshark, Express) work most of the time, but if you suddenly can't load a channel, your VPN IP is the most likely culprit. Residential-IP VPNs and dedicated IP add-ons get around this and tend to be more reliable for live sports. On Firestick, install the VPN app first, connect, then open the CatchonTV app on top.

Yes, the number of simultaneous streams depends on the plan you choose. Single-connection plans cover one device at a time, while our multi-connection plans let two or more devices stream at once on the same account. You can install the app on as many devices as you want — the connection limit only applies to simultaneous live playback.

So if you've got a Firestick in the living room and the CatchonTV app on your phone, that's two installs but only counts as one connection when both are actively streaming. Open the app on the phone while the living room TV is still playing and the older session disconnects automatically. No manual logout needed.

Within the same household, yes — that's exactly what the multi-connection plans are for. Pick a 2-connection plan if there are two TVs that might run at the same time, 3 if you've got teenagers watching their own thing while the main TV's on. Everyone uses the same login, the app just permits that many simultaneous live streams before locking the next one out.

What Epix IPTV doesn't currently offer is per-user profiles like Netflix has — there's no separate watchlist for each family member, and the favourites list is shared across devices on the same account. If you want fully separate accounts for, say, a parent's house and an adult child's house in a different city, the cleaner approach is two subscriptions. Sharing one login across two unrelated households tends to trip the connection limit at exactly the wrong moment.

We run on premium server clusters with anti-freeze technology designed to keep streams stable even during prime time and big sporting events. The vast majority of customers report a smooth no-buffer experience. If you do see freezing, it's almost always either a slow Wi-Fi signal or an ISP issue — both of which our support team can help you diagnose.

The quickest test: switch the same channel from Wi-Fi to a wired ethernet connection for five minutes. If the freeze disappears, your home network is the cause, not the stream. If you're on a Firestick 4K Max or Nvidia Shield with a strong signal and still seeing problems, message support with the channel name and a rough timestamp and we'll check the server health on that feed.

Live streams occasionally drop — that's true of every IPTV service on the planet, ours included. Our anti-freeze layer will try to rebuffer first, usually picking the feed back up within a few seconds without you doing anything. If the source itself has gone down, the app falls back to an alternate feed for that channel when one's available, which is most of the time on major sports broadcasts.

If neither recovers, the manual fix is to scroll the same channel group and pick a different feed — we typically carry the big games on 3 to 5 parallel channels (UK, US, alt-language, backup HD, backup 1080p). For genuine outages we couldn't recover from, support during peak sporting hours replies within minutes, not hours. Email help@catchontv1.email with the channel name and we'll point you to the working alternate.

We recommend at least 15 Mbps for HD streaming and 25 Mbps or more for 4K UHD. A wired ethernet connection to your Firestick or Android box will always outperform Wi-Fi, especially during peak hours. If you stream on multiple devices at once, add roughly 10 Mbps per extra stream.

Epix IPTV operates as a reseller. The actual channels and on-demand content are sourced and delivered by upstream providers, and we resell access to that infrastructure under our own brand. Customers are responsible for using the service in compliance with the laws of their own country. If you are unsure about the rules where you live, check local regulations before subscribing.